FAQs

HABA- Gressco is the exclusive distributor to the United States and Canada of the German made HABA® products.  These items may incur longer lead-times, perhaps up to twelve weeks for custom ordered products.  These imported items may affect the return policy depending on the product and quantity ordered.
 
Return Policy- RETURNED SHIPMENTS WILL NOT BE ACCEPTED WITHOUT PRIOR WRITTEN AUTHORIZATION.  Returned authorizations will not be issued on products purchased 90 days or more from ship date.  Merchandise must be returned in original shipping cartons with proper inner packing. Returned merchandise is subject to a 25% restocking charge and will be inspected. All merchandise must be shipped freight prepaid.  Merchandise made to special specifications is not subject to cancellation or return.

Damaged Product- If merchandise is delivered in a damaged condition, or if concealed damage is suspected, please ensure the driver notes this on all copies of freight bills before signing for the goods.  The purchaser must examine for concealed damage as soon as possible. Notice of freight claims must be given to the carrier within 15 days of delivery.  All damaged merchandise and packaging must be retained until inspected by carrier. Seller's invoice must be paid in full when due irrespective of pending freight claims.

Designs and Materials- In order to continue to improve our products, we reserve the right to alter designs or materials without prior notice. Weights and dimensions are approximate and intended for description.

Pricing Changes- Prices on this website are subject to changes without notice. If prices change substantially we will advise you before shipping.

Warranty- All Gressco furniture products carry a conditional five-year warranty covering defective materials and manufacturing defects. All HABA items carry a 10 year warranty.

Gressco soft products, such as our giant animal floor cushions, carry a conditional one-year warranty covering defective materials and manufacturing defects.

Gressco book trucks carry a 10 year, Anti-Warpage Guarantee.

Non-Standard Finishes-Custom stain finishes are available on a variety of products. Custom finishes require a $150.00 stain matching fee and a 15% up-charge.   Custom stained products are non-returnable.